FAQs

1. What types of curtains do you sell?

We offer a wide selection of high-quality curtains, including blackout curtains, sheer curtains, thermal insulated curtains, and custom-designed window treatments.

2. Do you offer custom sizes or designs?

Yes, we offer custom sizes and designs to fit your specific window dimensions and interior decor. Please contact us at [email protected] for a custom order quote.

3. How do I place an order?

Simply browse our website, add your desired products to the cart, and proceed to checkout. Follow the prompts to complete your payment and shipping details.

4. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and Stripe-secured payments.

5. When will I receive my order?

Orders are typically processed within 1–3 business days. Delivery time depends on your location and shipping method. Please refer to our Shipping Policy for full details.

6. Can I return or exchange a product?

Yes. Please read our Refund & Returns Policy for information on how to initiate a return or exchange within the allowed timeframe.

7. What if my order arrives damaged?

We’re sorry to hear that! Please contact our support team within 48 hours of receiving your order with clear photos of the damage, and we’ll assist with a replacement or refund.

8. Do you ship internationally?

Currently, we ship within the United States only. For international inquiries, please contact our team.

9. How do I track my order?

Once your order is shipped, you will receive an email with a tracking number and link. You can also log in to your account to track your order status.

10. How can I contact customer support?

You can reach us via email at [email protected] or call us at +1 520-540-0450. We’re available Monday to Friday, 9 AM – 6 PM (PST).